What is the return policy for Next UAE?
Next UAE allows you to return any unworn items in their original condition within 28 days of receiving your order for a full refund. This policy is in place to ensure customer satisfaction and does not affect your rights to return faulty items.
How can I return a product?
The returns process is straightforward. Within your parcel, you'll find a returns note. Here's what you need to do:
- Visit the Returns Portal at Next Returns Portal.
- Use the steps provided on the portal to create your returns address label. You'll need your returns reference number from your returns note to do this.
- Decide whether you want to drop off your parcel or request a collection.
- Include the right-hand side of the completed returns note inside your parcel with the items you're returning.
- Attach the printed returns address label to your parcel, ensuring any original labels are no longer visible.
Will I be charged for returning a product?
Yes, there is a charge of 25 AED for using the returns service, whether you choose to drop off your parcel or request a collection. This amount will be deducted from your refund.
What should I include with my return?
You must include the right-hand side of the completed returns note inside your parcel with the item(s). This part of the note is crucial for Next UAE to action a refund.
How should I package my return?
After including the returns note with your items, make sure that the items are in their original condition, and the package is secure. Attach the returns address label you've printed to the outside of the parcel, making sure to cover any previous delivery labels.
What if I lost my returns note?
If you lose your returns note, you should contact Next UAE customer service to help you process your return. They can provide you with the necessary information or an alternative solution.
How do I know if Next UAE has received my returned item(s)?
Always keep your proof of postage until you receive confirmation that Next UAE has credited your refund. This serves as your receipt and evidence that you have sent the items back.
When will I receive my refund?
Refunds are processed within 28 days of Next UAE receiving the returned item(s). The refund will be credited to the payment method that was used to place the original order.
Can I return faulty items?
Yes, if you receive a faulty item, you have the right to return it. This does not affect the standard return policy, which still applies.
Are there any items that cannot be returned?
Generally, unworn items can be returned if they are in their original condition. However, there might be exceptions for certain types of products due to hygiene standards or other reasons. It is best to check the specific product details for any return restrictions.
Remember that the 28-day return period and the condition of the items at the time of return are key factors in successfully returning your products. If you have any more questions or require assistance, Next UAE's customer service will be happy to help. Also check out their promo codes here.